Frequently Asked Questions
Is Digital Frame easy to use?
Whether you are a child or an elderly person, you can easily use digital Frame. For specific usage methods, please visit DIGITAL FRAME GUIDE
How do I place an order?
First, click on the product's image or name to view the item details. Choose the correct color or size, then enter the quantity you want to purchase. You can click the “BUY IT NOW” button to proceed to checkout directly, or “ADD TO CART” and pay for the items after you're done browsing.
You can contact us by email info@umhooshop.com if you have any questions. We will respond within 24 hours.
How do I use a promotional code?
The promotional code must be entered in the promotional code field at checkout.
How long will it take for my order to be processed?
Unless otherwise noted, we will ship within 3 business days of your payment
What should I do if the order status is abnormal?
If there is a delayed order or the logistics information cannot be queried, please go to the contact us page to contact our customer service team
What payment methods do we support？
We accept all major credit cards. Visa, MasterCard, American Express， and we also accept paypal, Google Pay,Apple Pay,Shop Pay
Are these payment methods safe?
We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).
How long will it take to ship my order?
We will process your order in 1-2 business days and it will be shipped to your address in 7-12 business days
What is your return policy?
Umhoo Shop has a 30-day returns and exchanges policy. You may return your merchandise to Umhoo Shop within 30 days upon the receipt of your product and returned product must be in resalable condition. Refunds will be returned to the payment method used at the time of purchase.
Items purchased with promotional items (e.g., free gifts-with-purchase, buy-one-get-one-free items, etc.) can only be refunded with the promotional item included with your return. If the promotional item is not included in your return, the total amount of the promotional item will be deducted from your total return amount
What is the time and method of refund？
If you are approved, your refund will be processed and automatically refunded to your credit card or original payment method within 3-5 days